Policies and Other Information
Returns Policy
All sales on Empathy Florals are final. We provide a service consisting of perishable products that are sensitive to temperature, moisture and light. The only exception is the receipt of a defective item. All such claims must be made within 24 hours of delivery. Please contact us at info@empathyflorals.com and provide pictures, videos of flowers, and a description.
We appreciate your understanding and are dedicated to ensuring your satisfaction with our service. Thank you for choosing Empathy Florals!
Substitution Policy
To guarantee the freshest arrangement possible, we may replace some stems in your arrangement which could differ in color and variety. Any substitution made will be similar to the original design and be of equal or greater value. Due to availability, the vase that arrives with your flowers may be different than the one shown in our website photography.
Florist Original Designs: For arrangements marked as Florist Originals, the photos shown are examples of the style. The exact design and flowers will vary based on availability and the designer's interpretation of the arrangement.
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Florals Substitutions: For floral arrangements of one variety, such as roses or orchids, we focus on matching the floral type but may substitute for different colors. In this case the florist will contact the customer. The utmost care will be taken to maintain the overall design integrity of the arrangement. There will be no substitution in the type of arrangement, that is, no change in arrangement size or volume.
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Our Guarantee: We guarantee that our floral arrangements will always be fresh and of the highest quality. The overall style, theme, and color scheme of the arrangements will be preserved and will reflect the intended aesthetic as closely as possible.
Delivery Information
At Empathy Florals, we take pride in offering prompt and reliable delivery services throughout Maryland, D.C, and Virginia. Here’s what you need to know:
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Standard delivery charges start as low as $9.99, though prices may vary by delivery location, product size or calendar day.
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We deliver within 50 miles radius of Frederick, MD
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Funeral arrangements require additional lead-time. Florists may call the recipient to schedule delivery.
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For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the floral arrangement for the recipient to retrieve when they return. Florist may attempt to call the recipient.